FREQUENTLY ASKED QUESTIONS

Please allow 3-5 working days for delivery in UK, however items may arrive earlier than this. It may take 7-10 working days or more for International delivery. This may vary  per country and the national postal service. Items are dispatched through Royal Mail or a courier service. All orders are recorded. A tracking number is emailed upon dispatchment so you are able to track your order and as proof of dispatchment.

It is important to note that delays can occur during busy periods such as Eid and national holidays incl. bank holidays.  Do allow as many days as possible for your order.

We understand how important privacy and security is to our customers therefore please ensure that all personal information is kept secured with Abaya Central and will not be passed onto any third parties unless in the case of crime and fraud or impersonation of someone else. Your information will be only be used for administration of orders, processing orders, enquires and complaints, marketing and communication of our latest products and promotions.

At Abaya Central we know shopping online can be a daunting experience. Our aim is to make this a simple yet enjoyable experience for you. To make our customers happy and keep them happy we provide a 100% Satisfaction Guarantee. In an event where you may not be fully satisfied with your purchase, you can return the items within 7 days for a complete refund on the cost of the abaya (exclusive of postage)

If you would like to exchange an item for another, we do advise to place another order for the new abaya and send the previous back to us for refund. This means we can process your order quickly rather than waiting until we receive the items. A delivery charge is applicable on all items that are sent out. Please contact us via email info@abaya-central.co.uk should this be the case.

Pack securely all returned items and return to us via recorded delivery as Abaya Central unfortunately cannot take responsibility for lost or damaged items. Returns will be approved by Abaya Central. Upon approval Abaya Central will provide a refund. Please allow 7-10 working days for the amount to be refunded. All returned items must be in the condition sold – original packaging, tags intact, undamaged and unworn and packed appropriately for shipping accompanied by the original order invoice. Please also note that the cost of the return shipment will be the customers responsibility. Your statutory rights are not affected.

You can now claim back the postal cost on refunds via paypal. Please check out Free Returns section below. This is only applicable if you have paid via paypal.

You can place your order in 3 easy steps
Step 1.
Simply choose the relevant size of the desired Abaya and then click on the “Add To Cart” button next to the product. Please note that the size represents the length of the Abaya. If the relevant size is not available to choose, this means the particular size is out of stock. In this case please email us at info@abaya-central.co.uk and we will let you know as soon as it is available.

Step 2
The shopping cart at the side of the screen will tell which products you have selected. At any time click on “Checkout” to verify your chosen items and desired size. You can either continue to shop, remove unwanted items or proceed to the checkout by clicking on “Proceed To Checkout” button.

Step 3
Enter payment and billing details as requested. The billing address is the registered address of your debit/credit card. If you would like to the goods to be delivered to an alternative address, simply add the address details to the Shipping address section. Upon payment authorisation, you will receive an email of confirmation. Please keep this for reference. Please check that all address details are all correct. Obvious as it may be, this step is overlooked and we may cancel your order if we are unable get in touch

Step 4

If you have any discount codes, you can enter them on the checkout page just before entering your personal details.

We accept payment through PayPal. PayPal is one of the most common and secure way making payments over the Internet. You do not need to have an account with PayPal to order from Abaya Central. If you do not wish to or cannot use Paypal please contact us at info@abaya-central.co.uk and will discuss alternate payment options.

Abayas are commonly available in four different sizes. Please take note that the sizes on our website represent the length of the Abaya. These are standard UAE abaya sizes. To order the correct size, simply measure your height before placing an order.

Size 54 = 54 inch length (suitable for height 5ft4)
Size 56 = 56 inch length (suitable for height 5ft6)
Size 58 = 58 inch length (suitable for height 5ft8)
Size 60 = 60 inch length (suitable for height 6ft)

Measurements for chest and waist may vary according to design and are specified under Description.

Our abaya designs fall in one of the following catergories:
1)Open Abayas,

2)Butterfly Abayas or Frasha

3)Batwing Abayas

4)Standard A Cut Abayas

5)Umbrella Cut Abayas, (our Signature Cut)
To help you choose the right style <i>View our <a href=”http://www.abaya-central.co.uk/blog”>Abaya Guide </a>on our <a href=”http://www.abaya-central.co.uk/blog”>blog </a>for more information and style them with our Style Guides.</i>

Yes, we deliver our products worldwide. Simply choose the desired destination at the checkout page under ‘International Shipping’. If you do not see a deliver option to your location please contact us on info@abaya-central.co.uk and will let you know how much the delivery cost is.

All international items are sent via recorded delivery. A tracking number will be emailed to you as proof of dispatchment and  so you can track your order. A signature is required upon receiving. Please take note of national holidays for UK or destination such as bank holidays, new year etc to avoid delays.

While all our garments are made from long lasting durable fabric, we do recommend our garments to be hand washed due to the nature of the crystals. Many of our clients machine wash our plain abayas on delicate settings or on cold wash. Please note that all  washing machines are different with different settings so we cannot be liable for any damage caused if garments are machine washed.

If you have paid via Paypal, Paypal now provides a scheme where you can claim the postage cost of your returns. You can find full information here. Please note that this is a service provided by Paypal and not Abaya Central so we cannot assist you with any queries.

Please email us at info@abaya-central.co.uk for additional questions and enquiries or use the contact us form on our website.